If you would like to return an item, please notify us within 48 hours from your order date to shop@800vets.com or call us on 97143308808 and state the order number and product you would like to return with the reason for return. If eligible, we will process a credit to your 800vets.com account that you can use against any of our services at The Hills Veterinary Clinic. The credit will not reflect in you online shop account.

Please note that we are unable to accept returns for the following:

1. Any type of medication especially prescribed medicines
2. Open food items
3. Items purchased on sale
4. United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.
5. Visa or MasterCard debit and credit cards in AED will be accepted for payment
6. We will not trade with or provide any services to OFAC and sanctioned countries
7. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
8. Cardholder must retain a copy of transaction records and https://800vets.com/ policies and rules
9. User is responsible for maintaining the confidentiality of his account

Prescription Item
Prescription items are available only for The Hills Veterinary Clinic clients where the pet has had a consultation with us and has purchased the required item within the past 6 months. If you are unable to purchase your prescription, it may be time for a consultation to see if the prescribed product is still right for your pet. Contact us on 97143308808 to book an appointment with your vet.

Cancellation & Refund Policy
If you wish to cancel your order, please contact our support team as soon as possible on info@thehillsvet.ae or shop@800vets.com. If your order has not yet been dispatched, we will process a refund for your order which can take up to 7 working days* to reflect in your account. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. (May vary depending on your bank). If your order has already been dispatch, we can no longer process a refund and it will be deliver by our logistics partner.

Customer Service Contact
Our team are available to assist you from 9:00am to 9:00 pm, 7 days a week. Please call 97143308808 or email us at shop@800vets.com. We are happy to assist you.

Payment Terms
Currently we are only accepting card payments online at the time of placing your order. Cash or card payment on delivery is not available. Once you have completed your selection and confirmed your shipping details, you will be transfer to a payment site to complete the transaction.
In case of any payment failure, you will need to contact us on  97143308808  or shop@800vets.com.so we can try to help by sending a payment link via WhatsApp. Your order will not be confirm or process until payment is completed.

Delivery Schedule
All our delivery will be next day, with the minimum order of 95 AED with additional delivery charge of 7 AED. For orders above 200 AED, delivery charge will be Free.

Delivery Policy

Our logistics partner will deliver your order. Please check your shipping address if it is correct and complete at the time of placing your order to ensure our partner can deliver your order within the expected delivery time. If one of the items is unavailable at the time of preparing your order, we will notify you using the contact details you provided on your order and this may cause a delay in your receiving your complete order.