Cancellation & Refund Policy
If you wish to cancel your order, please contact our support team as soon as possible on info@thehillsvet.ae or shop@800vets.com. If your order has not yet been dispatched, we will process a refund for your order which can take up to 7 working days* to reflect in your account. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. (May vary depending on your bank). If your order has already been dispatch, we can no longer process a refund and it will be deliver by our logistics partner.

Customer Service Contact
Our team are available to assist you from 9:00am to 9:00 pm, 7 days a week. Please call 97143308808 or email us at shop@800vets.com. We are happy to assist you.